Shipping policy

At Perez Luxury Furniture, we want to ensure your high-quality furniture pieces arrive safely and promptly at your doorstep. Below is everything you need to know about how we manage, ship, and deliver your orders.

1. Where We Ship (Shipping Destination)

We currently ship exclusively within the United States (USA). We do not support international shipping at this time. All transactions and shipping-related calculations are processed in US Dollars ($).

2. Shipping Costs

Free Shipping: We are proud to offer 100% Free Standard Shipping on all orders across the United States. There are no hidden fees or surprise charges at checkout.

3. Order Processing & Delivery Timeline

Our delivery process is divided into two distinct phases: handling (processing) time and transit (shipping) time.

  • Handling Time: 1 to 2 Business Days (Monday to Friday). This is the time it takes for us to verify your payment, prepare your furniture for shipment, and hand it over to the carrier.
  • Transit Time: 3 to 5 Business Days (Monday to Friday). This is the actual time your order spends in transit with the shipping carrier.
  • Total Delivery Time: 4 to 7 Business Days (Monday to Friday).

Please note: Orders placed after our daily cut-off time of 5:00 PM (EST) will begin processing the following business day.

4. Our Shipping Carriers

To ensure your luxury items are handled with the utmost care, we partner with reliable, industry-leading carriers, including:

  • FedEx
  • DHL Express
  • UPS (and other specialized freight carriers for oversized items)

5. Order Tracking Updates

Once your order has been dispatched from our facility, we will send a confirmation email containing your unique tracking number. You can use this number to track your package directly on the carrier's official website. Please allow up to 24 hours for the tracking information to update on the carrier's system.

6. Sales Tax

Sales Tax Included: All applicable state and local sales taxes are already included in the listed price of our products. The price you see on the product page is exactly what you will pay at checkout.

7. Delivery Address Restrictions

Due to the physical size and nature of luxury furniture items:

  • No P.O. Boxes: We cannot deliver to P.O. Boxes.
  • No Military Addresses: We are unable to ship to APO, FPO, or DPO military addresses.

Please provide a valid physical residential or commercial address at checkout to avoid shipping delays.

8. Order Cancellations & Modifications

If you need to change your shipping address or cancel your order, please notify us as soon as possible.

  • Before Shipment: If you contact us within 12 hours of placing your order, we can easily cancel or modify your order free of charge.
  • After Shipment: Once an order has been handed over to the carrier, we cannot redirect or cancel the shipment. In this case, you will need to follow our standard return process once the item arrives.

9. Holidays & Peak Seasons

During high-volume periods (such as Black Friday, Cyber Monday, or national holidays), carriers may experience minor delays. While we always ship your orders on time (within our 1-2 business day handling window), transit times may occasionally extend by 1 to 2 additional business days due to carrier congestion. We appreciate your patience during these peak times.

10. Accepted Payment Methods

We accept all major secure payment options to make your checkout experience seamless:

  • Visa, Mastercard, American Express, Discover, and other major credit/debit cards.
  • Secure digital wallets (e.g., Apple Pay, Google Pay, PayPal) as displayed at checkout.

Business Contact Information

If you have any questions, concerns, or need assistance with your delivery, our customer support team is here to help.

  • Business Name: Perez Luxury Furniture
  • Physical Address: 2885 W 68th St Unit #7, Hialeah, FL 33018, United States
  • Support Email: support@perezluxury.com
  • Phone Number: +1 786-907-4752
  • Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)