Refund policy

Return & Refund Policy

At Perez Luxury Furniture, we stand behind the quality of our luxury furniture pieces. We want you to be absolutely satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward, hassle-free return and refund process.

1. 30-Day Return Window (Money-Back Guarantee)

We offer a 30-Day Money-Back Guarantee. You have exactly 30 calendar days from the date your item was delivered to request a return and receive a full refund.

Please note: Any return requests submitted after the 30-day window will unfortunately not be accepted.

2. Return Eligibility & Item Condition

To be eligible for a return, your luxury furniture must meet the following criteria:

  • The item must be in the same condition that you received it (undamaged, unused, and unassembled).
  • It must be in its original packaging with all original labels, assembly instructions, hardware, and accessories included.
  • We require a receipt or proof of purchase (such as your order number or confirmation email) to process your return.

3. No Exchanges

Due to the unique nature, logistics, and high value of our luxury furniture pieces, we do not offer exchanges. If you would like a different product, color, or style, please follow our standard return process for a refund and place a new order on our website for the preferred item.

4. Order Cancellations

We understand that plans can change. You may request a cancellation of your order under the following terms:

  • Cancellation Window: You must request a cancellation within 24 hours of placing your order.
  • Eligibility: Cancellations are only applicable to unfulfilled/unshipped items. Once an order has been processed, packaged, or handed over to the carrier, it cannot be canceled.
  • After Shipping: If your order has already shipped, you must receive the item and follow our standard 30-day return process as outlined below.
  • How to Cancel: To request a cancellation, please contact our support team immediately at support@perezluxury.com with your Order Number.

5. Return Shipping Cost & Restocking Fees

We want to make your experience as risk-free as possible, which is why we do not penalize our customers for returns:

  • Return Shipping Fee: $0.00 (We do not charge any return shipping fees. Return shipping is completely free for eligible returns).
  • Restocking Fee: No Restocking Fee (We do not charge any restocking fees or administration charges on returned items).

6. How to Start the Return Process

To initiate a return, please follow these simple steps:

Step 1: Contact Us
Send an email to our support team at support@perezluxury.com within 30 days of delivery. Please include your Order Number, photos of the item in its original packaging, and the reason for the return.

Step 2: Receive Your Prepaid Shipping Label
Once your return is approved by our team, we will email you a prepaid return shipping label, along with detailed instructions on how and where to drop off or arrange a pickup for your package.

Step 3: Ship the Item Back
Print the prepaid label, securely attach it to the original packaging containing your returned item, and hand it over to the designated carrier (FedEx, UPS, or DHL as specified on the label).

Important: Please do not send items back to us without first contacting us and receiving our official prepaid label. Unauthorized returns cannot be accepted and will not be refunded.

7. Our Official Return Address

All authorized returns must be shipped directly to our registered business facility:

Perez Luxury Furniture - Returns Dept.
2885 W 68th St Unit #7,
Hialeah, FL 33018, United States

8. Refund Processing Time & Payment Method

Once we receive and inspect your returned furniture at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • Inspection & Approval: Please allow 2 to 3 business days for our warehouse team to inspect the returned item.
  • Refund Method: If approved, your refund will be processed automatically, and a credit will be applied directly to your original payment method (e.g., the credit/debit card or digital wallet you used during checkout).
  • Processing Time: Once the refund is issued on our end, it typically takes 7 business days for the funds to reflect in your account, depending on your bank or card issuer's processing times.

9. Damaged, Defective, or Never Received Items

We take great pride in packaging our luxury items securely, but transport issues can occasionally occur:

  • Damaged or Defective Items: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@perezluxury.com with photos of the damage. We will investigate and resolve the issue immediately at no cost to you.
  • Never Received Items (Lost in Transit): If your tracking link shows no updates for a prolonged period, or if the estimated delivery date has passed and you have not received your item, please notify us. Once we verify with the carrier that the package is officially lost in transit, we will issue a 100% full refund or arrange a free replacement, according to your preference.

10. Chargebacks & Disputes

At Perez Luxury Furniture, we are dedicated to resolving any customer concerns, delivery issues, or refund requests directly and amicably. Before initiating a chargeback or dispute with your bank or credit card company, we kindly ask that you contact our support team first.

Direct communication allows us to investigate and resolve issues (such as delays, transit damage, or returns) much faster than the standard bank dispute process, which can take several weeks.

In the event of an unauthorized chargeback filed without prior communication, we reserve the right to provide full tracking information, delivery proof, and order documentation to the processing bank to dispute the claim.

Contact Our Support Team

If you have any questions about our return policy, cancellations, chargebacks, or need assistance, please contact us:

  • Business Name: Perez Luxury Furniture
  • Physical Address: 2885 W 68th St Unit #7, Hialeah, FL 33018, United States
  • Support Email: support@perezluxury.com
  • Phone Number: +1 786-907-4752
  • Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)