Last Updated: June 20, 2026
At Perez Luxury Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, manuals, and components originally received.
- Be accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items may not be eligible for return:
- Items damaged due to misuse, abuse, or improper handling.
- Products modified or altered after delivery.
- Clearance, final sale, or special-order items (if applicable and clearly marked at the time of purchase).
Return Process
To initiate a return, please contact our customer support team at:
Email: support@perezluxury.com
Phone: +1 786-907-4752
Please include your order number and reason for the return. Our team will provide return instructions and the return shipping address if applicable.
Return Shipping
If the return is due to a defective, damaged, or incorrect item received, Perez Luxury Furniture will cover the return shipping costs.
For returns requested for any other reason, the customer may be responsible for return shipping costs unless otherwise stated.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item and packaging to assist with the resolution process.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Refunds are typically issued within 10 business days after the returned item has been received and approved.
Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
Exchanges
If you wish to exchange an item, please contact our support team. Exchange requests are subject to product availability.
Contact Information
Perez Luxury Furniture
Address: 2885 W 68th St Unit #7, Hialeah, FL 33018, United States
Email: support@perezluxury.com
Phone: +1 786-907-4752