Return Window
We stand behind the quality of our products with a 30-Day Money Back Guarantee. You have 30 calendar days from the date of delivery to initiate a return if you are not completely satisfied with your purchase. Returns requested after 30 days will not be accepted.
Return Eligibility & Conditions
To be eligible for a return, items must meet the following conditions:
- Must be in new, unused, and original condition
- Must include all original packaging, tags, labels, and accessories
- Must be returned within the 30-day return window
- Must not show any signs of wear, damage, alteration, or misuse
- Must have the original receipt or proof of purchase
Items that do not meet these conditions may be returned to you at your expense or may be subject to a reduced refund.
No Exchanges
We do not offer direct exchanges at this time. If you would like a different item, color, or size, please return your original purchase for a full refund and place a new order separately. This helps us process your request more quickly and efficiently.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at support@perezluxurys.com or call 786-907-4752 to request a Return Merchandise Authorization (RMA) number
- Wait for Approval: Our team will review your request and provide you with an RMA number and return instructions within 1-2 business days
- Pack Securely: Pack the item securely in the original packaging if possible. Include all accessories, tags, and the RMA number inside the package
- Ship to Us: Send your return to the following address:
Perez Luxury’s Returns
2885 W 68 ST Suite 7
Hialeah, FL 33018
USA
- Keep Proof: Keep your shipping receipt and tracking number for your records
Return Costs
Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance for items valued over $200. We cannot guarantee receipt of your return if you do not use a trackable method, and we are not responsible for items lost or damaged during return shipping.
Restocking Fee
No restocking fee is charged for eligible returns. You will receive the full purchase price of the item (excluding shipping costs, if any, though shipping is free on all orders).
Item Condition for Return
Items must be returned in the same condition in which they were received. This includes:
- No scratches, dents, or damage
- No odors (cigarette smoke, perfume, etc.)
- All tags and labels attached
- All original packaging intact
- No missing parts or accessories
Items that are returned damaged, used, altered, or with missing parts may be subject to a reduced refund (up to 50%) or may be denied entirely and returned to you at your expense.
Refund Processing Time
Once we receive and inspect your return, we will process your refund within 7 business days. Please note that inspection may take 1-3 business days upon receipt. We will send you a confirmation email once your refund has been processed.
Refund Payment Method
Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or credit card company to process the refund and post it to your account (typically 3-5 business days).
Never Received Item
If you have not received your item within the estimated delivery timeframe, please take the following steps:
- Check the tracking number provided in your shipping confirmation email
- Contact the carrier directly with your tracking information for a delivery status update
- If the tracking shows “Delivered” but you did not receive the package:
- Check with your neighbors, building management, or front desk
- Check around your property for hidden delivery spots
- Contact the carrier to file a missing package claim
- If the issue remains unresolved, contact us immediately at support@perezluxurys.com
- We will work with the carrier to investigate and resolve the issue
Please note that we are not responsible for packages that are confirmed as “Delivered” by the carrier. In such cases, we will assist you in filing a claim with the carrier.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund and may provide a return shipping label at no cost to you.