Currency
All prices are listed and all transactions are processed in United States Dollars (USD) . No currency conversion fees are applied at checkout.
Accepted Payment Methods
We accept the following payment methods to make your shopping experience convenient and hassle-free:
- Visa
- MasterCard
- American Express
- Discover
- Debit Cards (with Visa or MasterCard logo)
We do not accept cash, checks, money orders, or wire transfers at this time.
Security & Safety
Your payment security is our top priority. All transactions are processed through secure, SSL-encrypted connections (256-bit encryption) to protect your sensitive information. We do not store your full credit card information on our servers. All payment data is transmitted directly to our secure payment processor, ensuring that your financial information remains safe and confidential.
Transparency
We believe in complete transparency. The total price you see at checkout is the final price you pay. There are no hidden fees, surprise charges, or additional costs added after your order is placed.
Sales Tax
Sales tax is already included in the price of all items where applicable, in compliance with state and local tax regulations. The tax is calculated based on the shipping destination and is already reflected in your final purchase price. This means you don’t have to worry about unexpected tax charges at checkout.
Order Confirmation
Upon successful placement of your order, you will receive an order confirmation email containing:
- Your unique order number
- Detailed product descriptions and quantities
- Billing and shipping addresses
- Total amount charged (including tax and free shipping)
- Estimated delivery timeframe
Please review this confirmation carefully and contact us immediately if any information is incorrect.
Order Cancellation & Modifications
Orders can be cancelled or modified within 24 hours of placement. To request changes, please contact us immediately at support@perezluxurys.com or call 786-907-4752. Once an order has been processed for shipping (typically after 24 hours), it cannot be cancelled or modified. In such cases, you may return the item following our return policy once it has been delivered.
Fraud Transactions
We take fraud prevention very seriously. All orders are subject to verification and review. We reserve the right to:
- Cancel any order suspected of fraudulent activity
- Request additional verification information (such as proof of identity or billing address verification)
- Refuse service to customers with a history of chargebacks, fraudulent claims, or suspicious activity
- Report fraudulent activity to the appropriate authorities
If your order is flagged for review, we will contact you within 24-48 hours to verify your information.
Chargebacks
If you initiate a chargeback without first contacting us to resolve any issues, we reserve the right to dispute the chargeback and provide evidence of your purchase, delivery confirmation, and our policies. We encourage you to reach out to us first to resolve any concerns before initiating a chargeback.